Inspirational: Lesson in Leadership
Excerpt from: "You Can’t Send a Duck to Eagle School" – by Mac AndersonIn 1982, Jan Carlson had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been ranked by a consumer poll as the worst airline in the world. Last in service, last in dependability, and last in profits as a percentage of sales. Yet one year later, in the same poll, they were ranked number one in all three categories. What happened?Carlson had decided to fo
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