Can a patient seek redressal for grievances regarding treatment received?
Dr KK Aggarwal & Advocate Ira Gupta, 29 November 2019
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Yes. The National Board for Accreditation of Healthcare (NABH) Patient Charter has provisions for this.
5. Right to redress
- Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
- The patient has the right to a fair and prompt hearing of his/her concern.
- The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint
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I agree with the rights of patients. But is it realistic to do justification to the patients in a crowded OPD of few hundred patients and Indoor over busy. And doctor to complete morning round before going to OPD. To be more realistic can you go through any Govt hospital / Medical College OPD data: Figures are eye opener- time spent on any patient is 2-3 min ( it includes clinical evaluation, prescription writing and old medical record perusal. So a doctor is at mercy of patient, because obviously he can’t be satisfied in 2-3 min. Theoretically you are saying correct the medico legal aspects Let me be more frank: let at the end of OPD or Indoor round at least 50% of patients jot down their complaints daily to Medical Authorities and stage dhrna, because doctor has not given sufficient time to listen to us or examined. What is the position of medical fraternity and medical authorities. Waiting for your comments With regards Mo