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Can a patient seek redressal for grievances regarding treatment received?

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Dr KK Aggarwal & Advocate Ira Gupta    13 January 2020

Yes. The National Board for Accreditation of Healthcare (NABH) Patient Charter has provisions for this.

5. Right to redress

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
  • The patient has the right to a fair and prompt hearing of his/her concern.
  • The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.

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