Can a patient seek redressal for grievances regarding treatment received?
Dr KK Aggarwal, 10 January 2021
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Yes. The National Board for Accreditation of Healthcare (NABH) Patient Charter has provisions for this.
5. Right to redress
- Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
- The patient has the right to a fair and prompt hearing of his/her concern.
- The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.
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