eWellness: How to answer and make calls on mobile phones


Dr KK Aggarwal    25 May 2018

  1. Say ‘hello’ and not “yes” when calling or answering calls. It’s hard and rude.
  2. Always put the phone gently if you need to put the telephone down during the conversation. Also hang up gently. Never slam the phone. The person at the other end may still be on the phone and sudden bang can be hurtful as well as rude.
  3. Make sure the number is correct so as not to risk disturbing strangers.
  4. Make your call as brief as possible, especially with busy people.
  5. When calling people who do not recognize your voice, introduce yourself.
  6. Time your calls. Do not interfere with the work schedule of others
  7. Make business calls well before the close of the office hours.
  8. After dialing a wrong number, apologize.
  9. When the number you are calling is not answered quickly, wait long enough for someone to put aside what he or she is doing. It is very annoying to have been disturbed just to pick up the telephone and find the caller has hung up.
  10. Never take a personal mobile call during a business meeting.
  11. Never talk in public places
  12. Dont talk emotionally in public.
  13. Dont use loud and annoying ring tones
  14. Never make calls while shopping, banking or waiting in line.
  15. Keep all talks brief and to the point.
  16. Use an earpiece in high-traffic or noisy locations.
  17. Demand "quiet zones" and "phone-free areas" at work and in public venues.
  18. Never call people at odd hours. If you sleep at 2am does not mean, others also follow the same.
  19. When calling on mobile, always ask if the other person is free to talk.
  20. Learn to text if it is not an emergency.

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